Privacy policy

Carl Edmond cares about your privacy

At CARL EDMOND we are dedicated to create a safe and enjoyable shopping experience for you on our Website:

CARL EDMOND complies with regulations on personal data processing and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 which is applicable from 25 May 2018.

Please read the following carefully to understand our views and practices regarding personal data, how we will treat it, what are your rights, how we use cookies and how to contact us.

Who can shop in our website?

By accessing this Website and/or ordering our products, you accept, without limitation or qualification, this Privacy Policy and you confirm that you are over than 16 years old.

We reserve the right to immediately bar access to the Website and stop our services in case of violation of any provision in this Privacy Policy.

Why Carl Edmond is collecting personal data?

CARL EDMOND will normally collect personal data from you only where we have your consent to do so, where we need your personal information to perform a contract with you, or where the processing is in our legitimate interests. In some cases, we may also have a legal obligation to collect the personal data in question.

For providing our services, CARL EDMOND works in collaboration with other providers to conduct specific processing activities of your personal data, which you accept by accessing our Website and /or ordering products.

We may also use your personal data for a range of reasons including to:

  • Provide, operate, optimize and maintain the Website;
  • Deal with your inquiries and requests;
  • Manage our Website and system administration and security;
  • Identify any server problems or other IT or network issues;
  • Compile aggregated statistics about our Website use;
  • Send you marketing communication, in accordance with your consent;
  • Carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.

We may also disclose your Personal Website Data to third parties where required by law or regulatory requirement, court order or other judicial authorization.

Which personal data does Carl Edmond collect?

In connection with an order we will process the personal data that you provide or have provided us with for the purposes of administering your purchases and fulfilling our obligations to you as our customer, and our legal obligations.

The personal data that CARL EDMOND collects are:

your full name (first name and last name);
Mail and delivery addresses;
E-mail address;
Phone number;
Purchase payment and order history;
IP Address;

You may give us personal data through our Website, for example, when you make inquiries about our brand, explore career opportunities with us, or when you sign up to receive our marketing communications.

We may also collect certain information through our Website by the use of Cookies.

What are cookies and why do we use cookies?

Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of: web functionality, web statistics and advertising.

Some Cookies are vital in order for the website to function properly. The cookies keep track of your settings and make your shopping experience more convenient by e.g. recognizing your device and remembering your preferences and settings.

Cookies are also used to collect usage data such as duration of session, pages viewed, if a transaction was made or demographic data such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you.

Please see the list of Cookies we use on our Website:

Name Description Expiration
woocommerce_cart_hash Used to keep track of cart data.  No personal information is stored. Expires when the browser is closed.
cookie_notice_accepted Hides the cookie information bar. Expires after 1 month.
woocommerce_items_in_cart Used to keep track of cart data. Expires when the browser is closed.
wp_woocommerce_session_ Contains a unique code for the customer so that it knows where to find the cart data in the database for each customer. No personal information is stored. Expires after 48 hours.
aelia_cs_selected_currency The active currency.  No personal information is stored. Expires after 24 hours.
aelia_billing_country Visitor’s country. No personal information is stored. Expires when the browser is closed.
aelia_customer_country Visitor’s country. No personal information is stored. Expires when the browser is closed.
aelia_customer_state Visitor’s State/Province/County. Expires when the browser is closed.
aelia_tax_exempt Used to indicate if the customer is exempt from tax.
wp-settings- This is used to customize your view of admin interface, and possibly also the main site interface. Expires after 1 year.
wp-settings-time- This is used to customize your view of admin interface, and possibly also the main site interface. Expires after 1 year.
wordpress_sec_ Used for logged in user over SSL sessions only. Expires when the browser is closed.
wordpress_test_cookie Used to test whether cookies are enabled or not.  No personal information is stored. Expires when the browser is closed.
wordpress_logged_in_ Indicates when you’re logged in, and who you are, for most interface use. Expires when the browser is closed.
ps Used to remember that newsletter signup form has been shown and closed. Expires after 1 day.
pv Used to know when to show newsletter signup form. Expires after 1 day.

Cookies from Third parties


You can prohibit the storage of Cookies by way of a respective configuration of your browser software; we inform you, however, that in this case you may not be able to fully use all functions of this Website.

Our Website incorporates content and services from other providers (i.e. Facebook, Google, etc.) who, in turn, may use Cookies and active components. CARL EDMOND has no influence on the processing of personal data by these providers. Please refer to the respective provider‘s website for information about how your data is handled.

What web analytics tools do we use?

CARL EDMOND uses the Google Analytics and Hotjar tools to carry out access measurements.

Google Analytics is a web analysis service by Google Inc (USA). Google Analytics uses Cookies, to help our Website analyze how you use our Website. The information generated by the Cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. You can prohibit Google’s collection of your data by downloading and installing the browser-plugin which is available under the following link:

HOTJAR is a tool that aggregates data on how visitors to our Website are using it. Hotjar uses Cookies to collect non-personal information (i.e. pages visited, type of device and browser used and country you are in, etc.). For more information on Hotjar, how it collects data, what data it collects and how to opt out of it collecting your information, please read Hotjar’s privacy policy:

What social plugins as part of social media do we use?

CARL EDMOND uses social plugins from FACEBOOK, by Facebook Inc. (USA). The Facebook plugins are identified with the Facebook logo or the suffix “Facebook”, “like”, or “share”.

If you visit a page on our Website that contains such Facebook plugins, they are initially disabled. The Facebook plugins are not enabled until you click the button that is provided. By enabling the Facebook plugins, you establish the connection to Facebook and declare your consent to the transmission of data to Facebook. If you are logged into Facebook, Facebook can associate the visit with your Facebook account. If you press the respective button, the corresponding information is transmitted directly to Facebook by your browser and stored there.

For information about the scope and purpose of data collection, the further processing and use of the data by Facebook, and your rights and the settings you can configure to protect your privacy, please refer to the Facebook Data Protection Notice:

If you do not want Facebook to collect data about you via our website, you have to log out of Facebook before visiting our site.

What other provider plugins do we use?

The Internet presence of our Website is provided by CloudFlare Inc. (USA). All data passed to or from our Website pass through the worldwide network of CloudFlare. The data is buffered, accesses are logged. Hereby, the nearest data center is regularly used. CloudFlare also operates data centers outside the European Union. According to CloudFlare, the cached data are basically deleted within 24 hours, but at the latest after three days. For more information, see CloudFlare’s Privacy Policy at:

Why and how Carl Edmond will send marketing communication

If you opted in to our marketing communications, you may receive promotional communications and marketing emails from CARL EDMOND (such as general information on our products, partners, events and our special offers).

  • You may update your consent to receive our communication by:
  • editing your customer account;
  • clicking on the “unsubscribe” link located on the bottom of our marketing emails;
  • contacting us at

We use MailChimp, a marketing automation platform from The Rocket Science Group LLC (USA) as provider to manage our newsletter, including the subscription process to the newsletter. The email addresses of our newsletter recipients, as well as other data of newsletter recipients described in the context of this privacy policy, are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and analyze the newsletters on our behalf. Furthermore, MailChimp may, according to its own information, use this data to optimize or improve its own services, e.g. for the technical optimization of the dispatch of newsletters and the presentation of the newsletters or for economic purposes, to determine which countries the recipients come from. However, MailChimp does not use the data of our newsletter recipients to send them newsletters in their name or to pass them on to third parties. For more information on how Mailchimp handles user data, please see the privacy policy of MailChimp: .

What are our payment service providers?

In processing your payment by credit card, Klarna or PayPal, we fully comply with the latest financial industry PCI-DSS security requirements.

ADYEN – If you pay by credit card, your credit card information is taken and processed on our behalf by the secure servers of Adyen Enterprise Payment Services (NLD), an Internet Payment Service Provider certified by the major credit card companies. We do not store any of your credit card information. Through Adyen, we fully support the 3D Secure authentication mechanism (referred to by the major credit card companies as “Verified by Visa” or “MasterCard SecureCode”). Adyen may need to transfer some information outside the EU area for the purposes of credit card validation and authentication. For information on Adyen’s privacy policy:

KLARNA – Our website accepts payments via Klarna. This service is provided by Klarna AB (SWE). Klarna offers various payment options (e.g. installment payments). If you opt to pay using Klarna, Klarna will collect various pieces of personal data from you. For further information on how Klarna uses cookies, go to the following link: .

PAYPAL – We also accept payments via PayPal, and we fully comply with all related security requirements. We do not store any of your PayPal data. For information on PayPal’s privacy policy :

How will Carl Edmond protect your personal data?

CARL EDMOND takes into consideration, in terms of its tools, products, applications or services, the principles of data protection by design and by default.

In order to protect the personal data that Carl Edmond process, we have implemented several security measures. We have implemented security procedures, technical and organizational measures to protect your personal data. We furthermore have sufficient firewalls and anti-virus programs in order to protect and prevent unauthorized access to the network.

Carl Edmond uses e.g. SSL (Secure Socket Layer) which is a protocol for the safe transfer of data over the Internet (or other networks). As a customer, you need to check that SSL is not turned off in the settings of the web browser. With the purpose of preventing any unauthorized access upon processing you credit card number, one-way codes will be used.

CARL EDMOND will ensure that the persons authorized to process your personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality and have received the appropriate personal data protection training.

How long will my personal data be kept by Carl Edmond?

If you ordered our products, as customer of CARL EDMOND your data will be kept as long as it is necessary to comply with law or in order for CARL EDMOND to fulfil its obligations towards you, e.g. to complete delivery or warranty obligations.

No matter what, your personal data will never be kept for a period longer than what is permitted in compliance with applicable personal data legislation.

What are my rights?

You have the right to:

  • Receive information about which of your personal data are processed and in which manner they are processed;
  • Request correction, limitation, or deletion of your personal data;
  • Request the portability of your personal data;
  • Withdraw at any time your consent to our use or processing of your personal data.

For any request or question on that matter, contact us in writing:

Any questions?

We at Carl Edmond want you to have a pleasant and joyful experience with us!

To obtain more information or to submit suggestions or complaints regarding the processing of your personal data, you can contact our Data Protection Officer.

If incorrect information has been stored despite our efforts to maintain correct and up-to-date data, we will correct this upon your request.



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