Returns & Exchanges


You have the right to return any product(s) you have purchased within 30 days of receiving the item.

Products purchased in one of our stores must be returned to that store.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was when received. If consumers use their right to send back an order, they should use the return form that comes with the product delivery. Return shipping is paid by Carl Edmond.

If you live in a geographical area where the national postal service does not offer returns, the customer may be obliged to pay for the return shipping. If an item is damaged during transport, Carl Edmond should be contacted within 30 days for information about compensation.

Carl Edmond does not take responsibility for any items lost during the return shipping.



American Express